Terms and Conditions — Draupnir Adventures

Last updated: 2026-09-14

Please read these Terms and Conditions (the "Terms") carefully before using the website draupnir-adventures.ro (the "Site"). By accessing and using the Site, you confirm that you have read, understood and accepted these Terms.

1. DEFINITIONS

For the purposes of this document, the terms below have the following meanings:

“Site” – the website, together with all its subpages, features and content;
“Operator” / “we” / “the company” – the operator of the Site, whose identification details are set out in section 2.
“Client” – a natural or legal person who submits a booking request through the Site and enters into a commercial relationship with the Organizing Partner assigned to their request, in accordance with section 9;
“Consumer” – any natural person, or group of natural persons organized in associations, acting for purposes outside their trade, industrial, craft or professional activity, within the meaning of Government Emergency Ordinance (GEO) no. 34/2014;
“Professional” – any natural or legal person acting within the scope of their trade, industrial or professional activity, including the Organizing Partners;
“Organizing Partner” – each of the independent companies, legally and financially distinct from the Operator, authorized/licensed under the law for the activity they carry out, which actually organize and provide the ATV routes presented on the Site, under a separate collaboration agreement concluded with the Operator;
“Route” / “Recreational Service” – the recreational activity consisting of riding, on ATVs, a route organized by an Organizing Partner;
“Content” – any text, image, graphic, logo, name, trademark, video or other material published on the Site.
“User” – any person who accesses, browses or interacts in any way with the Site, whether or not they submit a booking request.

2. INFORMATION ABOUT THE OPERATOR

The Site is operated by:

Company name: VWV REDCLOUD SRL
Registered office: Aleea Carpați, nr. 37, Ap. 41, Târgu Mureș, Mureș County
Trade Register registration number: J16/1056/2017
Unique Registration Code (CUI): 37739453
Contact e-mail: adventure@draupnir.ro
Phone: 0746.271.311

(hereinafter referred to as the “Operator” or “we”)

3. ACCEPTANCE OF THE TERMS

By accessing, browsing or using the Site in any way, the User expressly and unconditionally accepts these Terms, in the version in force at the time of access. If you do not agree with these Terms, in whole or in part, please do not use the Site.

If you use the Site on behalf of a legal entity, you declare that you have the necessary authority to bind that legal entity to these Terms.

4. PURPOSE OF THE SITE

The Site serves to inform the public about and present the ATV routes organized by the Organizing Partners, and to receive booking requests for these routes.

4.1. CAPACITY OF THE OPERATOR

The Operator acts as the provider of the online platform through which the routes are presented to the public and through which booking requests are received. The Operator is NOT an organizer of ATV routes, does NOT hold the authorizations, equipment, staff or licenses required to carry out such an activity, and does NOT, in any form, provide the recreational service booked through the Site. The Operator owns the domain and the platform of the Site, which it has developed and administers exclusively for the purpose of promoting the routes organized by the Organizing Partners and facilitating Clients' booking requests, without providing the recreational service itself.

4.2. ORGANIZING PARTNERS

The routes presented on the Site are organized, operationally coordinated and provided exclusively by the Organizing Partners — independent companies, authorized/licensed under the law, acting in their own name, at their own risk and with their own means (equipment, staff, instructors, insurance), under separate collaboration agreements concluded with the Operator.

4.3. BOOKING AND ONLINE PAYMENT OF THE DEPOSIT

Booking requests are submitted through the form on the Site, by e-mail or by phone.

For confirmed bookings, the Site may allow a deposit to be paid online by card, through the online payment processor Stripe. The deposit is collected directly into the own payment account of the Organizing Partner assigned to the request — each Organizing Partner has its own collection account, connected to the Site's payment system. The Operator of the Site does not collect, see or store the amounts paid or the card details; the detailed process is described in sections 8-10 below.

These Terms and Conditions govern exclusively the use of the Site and do not, in themselves, constitute a service contract.

5. ACCESS TO AND USE OF THE SITE

Access to the Site is free of charge and does not require creating a user account. The User undertakes to use the Site in good faith and in accordance with the legislation in force; in particular, the following are prohibited:

Submitting illegal or offensive content, or content that infringes the rights of third parties, through the form on the Site;
Attempting to gain unauthorized access to the IT systems, servers or databases associated with the Site;
Transmitting viruses, malware or any other potentially harmful code;
Using the Site for fraudulent purposes or in a manner likely to harm the Operator, the Organizing Partners or third parties;

The Operator reserves the right to restrict or suspend the access of any User who breaches these Terms, without prior notice.

6. THE BOOKING FORM AND COMMUNICATION WITH USERS

By completing and submitting the form on the Site, the User provides personal data (name, e-mail, phone number, and possibly the number of participants and the desired date) for the purpose of being contacted by the Operator and/or by the Organizing Partner assigned to their request. The User warrants that the data provided are genuine, complete and up to date.

The processing of these data is detailed in the Privacy Policy and in the Personal Data Protection chapter of this document.

7. ROUTES PRESENTED. PRICES

Information about the routes (description, duration, difficulty level, images, indicative prices, if displayed) is provided for information purposes only and does not constitute a firm offer within the meaning of the law, but an invitation to book. The Operator makes reasonable efforts to ensure that this information, provided by the Organizing Partners, is accurate and up to date, but does not guarantee the absence of clerical, technical or typographical errors.

The final price, availability, date and specific conditions of the route are communicated individually when the assigned Organizing Partner confirms the booking.

8. BOOKING AND CONFIRMATION

8.1. A booking request submitted through the Site does not, in itself, constitute a contract. The request is assigned, in accordance with section 9, to an Organizing Partner, who reviews it and decides whether to confirm it depending on the date of the route, vehicle availability and weather conditions, and may refuse confirmation with a stated reason.

8.2. The contract for the provision of the recreational service is concluded when the assigned Organizing Partner confirms the booking, usually by e-mail, specifying the date, time, number of participants, final price and specific conditions of the route.

8.3. The Client is responsible for the accuracy of the data provided when booking, in particular the e-mail address. If the address is incorrect or incomplete, the booking confirmation cannot be delivered, and the Operator and the Organizing Partner are not liable for the consequences thereof.

8.4. The relationships thus established are governed by the direct agreement between the Client and the Organizing Partner, with these Terms applying on a supplementary basis, exclusively with regard to the use of the Site. By way of exception, the cancellation, rescheduling and refund conditions set out in section 11 apply mandatorily to all bookings confirmed through the Site, as a minimum policy imposed on each Organizing Partner through the collaboration agreement concluded with the Operator.

9. ASSIGNMENT OF BOOKING REQUESTS AMONG ORGANIZING PARTNERS

9.1. The Operator works with several Organizing Partners to provide the ATV routes presented on the Site. Booking requests submitted through the Site are assigned, through the Operator's internal system, to the Organizing Partner available for the requested date, time and capacity, according to each Partner's schedule, operational capacity and availability at that time, so that the volume of requests is handled in a balanced and efficient manner.

9.2. The internal organization of the assignment of requests among the Organizing Partners is a purely administrative/operational procedure, established between the Operator and the Partners, which cannot be chosen, requested or influenced by the Client and which does not affect the Client's rights in any way.

9.3. Regardless of the assignment method, before the booking is finalized/confirmed, the Client will be informed clearly, completely and verifiably (by display on the Site, e-mail, SMS or other equivalent means) of the full identity of the Organizing Partner to whom their booking has been assigned (name, CUI, registered office, contact details), that partner being the actual provider of the service and the Client's contracting party for the route in question.

9.4. The service contract for the ATV route is concluded directly between the Client and the assigned Organizing Partner, and the Operator of the Site is not a party to this contract, its role being limited to the technical intermediation of the booking and to communicating the identity of the assigned Organizing Partner to the Client.

10. PAYMENT AND INVOICING

10.1. Prices displayed on the Site are expressed in lei (RON) and are indicative; the final applicable price is the one communicated by the Organizing Partner when confirming the booking, in accordance with section 8.

10.2. For confirmed bookings, the Client may pay a deposit online by card (usually 50% of the price of the route, unless otherwise communicated) through the Stripe payment processor. The deposit is collected directly into the own payment account of the Organizing Partner assigned to the request; the Operator of the Site does not collect, see or store the amounts paid or the card details, which are processed exclusively by the payment processor in compliance with the applicable security standards (PCI-DSS).

10.3. The balance is paid on site, directly to the Organizing Partner, before departure on the tour, by the method communicated by the latter (cash, bank transfer, POS terminal, etc.).

10.4. For certain routes or periods, the Organizing Partner may require full payment in advance; this is indicated to the Client during the booking process, before payment is made.

10.5. Tax documents for the amounts paid (deposit and/or balance) are issued exclusively by the Organizing Partner that actually provided the service, under its own tax identification details. The Operator of the Site does not issue tax documents for the price of the ATV routes.

11. CANCELLATION AND RESCHEDULING

The cancellation and rescheduling conditions set out below represent the minimum policy applicable to all Organizing Partners in the Operator's network and supplement the direct agreement between the Client and the Organizing Partner referred to in section 8.4, in the absence of different conditions expressly communicated by the Organizing Partner when confirming the booking.

11.1. For cancellations notified to the Organizing Partner at least 14 days before the start of the route, the deposit paid is refunded in full or, at the Client's request, the route is rescheduled.

11.2. For cancellations notified later, but at least 5 days before the start of the route, 50% of the deposit is refunded.

11.3. For cancellations notified within this latter period, as well as in the event of a no-show, the deposit is not refunded.

11.4. If the route is cancelled by the Organizing Partner — due to the weather, a technical fault or the route being impassable — the Client may choose between rescheduling and a full refund of the amounts paid. In this case, no additional compensation is granted.

11.5. Cancellation, rescheduling or refund requests must be addressed directly to the Organizing Partner that confirmed the booking and collected the respective amounts, using the contact details provided upon confirmation. The Operator may assist in forwarding the request, without being responsible for resolving it.

12. CONDITIONS OF PARTICIPATION AND RISKS OF THE ATV ACTIVITY

12.1. Riding ATVs off public roads (off-road) involves, by its nature, risks inherent to the activity (rough terrain, changing weather conditions, loss of control of the vehicle, etc.), including the risk of accident, bodily injury or damage to property. The Client and the participants confirm that they take part on their own initiative, fully aware of these inherent risks, and that they accept them as such. The participants' assumption of risk does not exclude or limit the liability of the Organizing Partner for damage caused to the physical integrity, health or life of the participants as a result of its fault (for example, inadequate equipment, failure by staff to follow safety instructions, inadequate training), a liability which, under the law, cannot be excluded or reduced by agreement.

12.2. A vehicle may be driven by a person who is at least 18 years old and holds a valid driving licence of the appropriate category, which must be presented to the Organizing Partner before departure. Minors may participate only as passengers of an adult, in the presence and with the prior written consent of a parent or legal guardian, in accordance with the Organizing Partner's policy.

12.3. Persons under the influence of alcohol, drugs or medication that impairs the ability to drive may not participate. The Organizing Partner may check this and may refuse participation. In this situation, the Organizing Partner is entitled to retain the costs already incurred or non-recoverable in connection with the respective booking, and shall refund to the Client the difference between the amount paid and these costs.

12.4. Before departure, participants declare on their own responsibility that their state of health allows them to participate. Participation is not recommended in the case of cardiovascular conditions, spine or joint problems, pregnancy or epilepsy, or in other medical situations incompatible with the physical effort specific to the activity.

12.5. Participation is further conditional on:

attending the safety briefing held before departure on the route, in accordance with section 13;
following the established route, the instructions of the guide/instructor, and the traffic and safety rules communicated by the Organizing Partner.

12.6. Before the start of the route, the assigned Organizing Partner will ask the Client and the participants to complete and sign a declaration on their own responsibility regarding age, driving licence (where applicable), state of health and acceptance of the risks inherent to the activity. Health data, being personal data belonging to a special category under Art. 9 of Regulation (EU) 2016/679 (GDPR), will be processed exclusively for the purpose of verifying eligibility to participate in the activity and ensuring the safety of participants, on the basis of the explicit consent of the data subject and in compliance with the Privacy Policy. Failure to meet the conditions of this section may lead to a reasoned refusal of participation, in which case the provisions of section 12.3 on the refund of amounts apply.

12.7. The Organizing Partner is responsible for holding the insurance, authorizations and permits required to carry out the ATV recreational activity lawfully, as well as for the proper training of the staff involved. VWV REDCLOUD SRL acts exclusively as an intermediary between the Client and the Organizing Partner, facilitating the booking and payment of the ATV recreational service. The Organizing Partner is solely responsible for the actual provision of the service, for holding the insurance, authorizations and permits required to carry out the activity lawfully, for the proper training of the staff involved, and for the safety of participants throughout the activity. VWV REDCLOUD SRL is liable only for the accuracy of the information communicated to the Client at the time of booking and for selecting Organizing Partners who declare that they hold the necessary legal authorizations, without being obliged to verify or guarantee the actual performance of the service by them.

13. SAFETY, EQUIPMENT AND GUIDE'S INSTRUCTIONS

13.1. Before departure, all participants receive a safety briefing from the Organizing Partner. Wearing a helmet is mandatory; it is provided by the Organizing Partner. Closed-toe footwear and clothing appropriate to the weather and the route are required.

13.2. The instructions of the guide/instructor are mandatory throughout the route. The guide may, at any time, exclude a participant who endangers themselves, others or the vehicle, in which case the amounts paid are not refunded.

13.3. Leaving the established route, racing and exceeding the speed indicated by the guide are prohibited.

14. RIGHT OF WITHDRAWAL FROM THE CONTRACT

The 14-day right of withdrawal does not apply to these services. Art. 16(l) of GEO no. 34/2014 exempts leisure activities where the contract provides for a specific date or period of performance. This is the case for an ATV route booked for a specific date.

Consequently, cancellations are governed by the conditions in section 11, not by the 14-day right of withdrawal. The conditions applicable to each route will be communicated explicitly by the Organizing Partner when confirming the booking.

15. COMPLAINTS

For any dissatisfaction related to the Site, the information presented or the routes organized through the Organizing Partners, Clients and Users may file a complaint according to the procedure described in the Complaints Handling Policy chapter of this document. Complaints are usually answered within 30 days.

16. INTELLECTUAL PROPERTY

The content of the Site (texts, images, logos, graphics, structure, trade names, trademarks) is the property of the Operator or of its partners/licensors and is protected by Law no. 8/1996 on copyright and related rights, as well as by intellectual and industrial property legislation. Reproduction, copying, distribution, republication, modification or commercial use of this content without the prior written consent of the Operator is prohibited, except for personal, non-commercial use within the limits of the law.

17. Limitation of liability

17.1. The Operator's liability regarding the Site

The Operator makes reasonable efforts to ensure the accuracy of the information on the Site, but does not guarantee that it is complete, up to date or free of errors. The Operator is not liable for:

any temporary or permanent interruptions in the operation of the Site, regardless of the cause;
direct or indirect damage resulting from the use of, or inability to use, the Site;
clerical or typographical errors regarding the prices or characteristics of the routes, insofar as they are corrected once identified;
the actual organization of the route, the quality, safety or conformity of the service provided, the technical condition of the equipment, the training of the Organizing Partners' staff, any accidents, bodily injuries, deaths or property damage occurring during the route, or the unilateral cancellation/modification of the booking by the Organizing Partner;
the content of third-party sites to which the Site refers (external links).

17.2. The Organizing Partner's liability for the conduct of the route

Off-road driving involves, by its nature, a risk assumed by the participant, who drives the vehicle on their own responsibility. The Organizing Partner is liable for damage caused to the participant through its own fault or that of its agents. The Organizing Partner is not liable for damage resulting from the participant's gross negligence, failure to follow the guide's instructions (section 13), an untruthful medical declaration (section 12.4), or force majeure (section 20).

17.3. No provision of section 17.2 limits liability to the extent that the law in force prohibits it — in particular in the case of damage caused intentionally or through gross negligence, or damage to life, bodily integrity or health, in accordance with Art. 1355 of the Civil Code. These provisions are without prejudice to the rights granted by law to the Client as a consumer.

17.4. The Organizing Partner is not liable for participants' valuables. We recommend taking out your own accident and travel insurance.

18. DAMAGE TO THE VEHICLE

18.1. The participant is liable for damage to the vehicle if it results from failure to follow the guide's instructions, leaving the established route, or gross negligence. Normal wear and tear resulting from the use of the vehicle for its intended purpose does not fall into this category.

18.2. The Organizing Partner may require a security deposit before departure on the tour, which is refunded in full at the end of the route if the vehicle is returned undamaged. The amount of any damage must be documented (for example by photographs and a written description), and the participant has the right to be informed of it before any amount is withheld from the security deposit.

19. PHOTOGRAPHS AND RECORDINGS

19.1. During the routes, the Organizing Partner and/or the Operator may take photographs and video recordings. These are used for marketing purposes (for example on the Site or on social media) only if the participant has given separate consent; consent may be withdrawn at any time, without justification, in accordance with the Privacy Policy chapter.

19.2. Sharing the photographs sent to you after the tour is your decision.

20. FORCE MAJEURE AND FORTUITOUS EVENTS

The Operator and, where applicable, the Organizing Partner are exempt from liability for the failure to perform, on time and/or properly, any obligation incumbent upon them, if the non-performance is caused by an event of force majeure or a fortuitous event within the meaning of the Civil Code (for example natural disasters, weather conditions that make the route unsafe, armed conflicts, restrictions imposed by the authorities, major disruptions of internet/electricity infrastructure).

21. PERSONAL DATA PROTECTION

The personal data of Users and Clients are processed in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable national legislation; details are available in the Privacy Policy and Personal Data Protection chapters of this document.

22. COOKIES

The Site uses cookies and similar technologies, in accordance with the Cookie Policy chapter of this document.

23. FAIR COMMERCIAL PRACTICES

The Operator undertakes to comply with the provisions of Law no. 363/2007 on combating unfair commercial practices of traders in their relations with consumers, as subsequently amended and supplemented. To this end, the Operator:

does not present the routes in a manner that is misleading as to the difficulty level, duration, safety conditions or level of experience required;
does not use false or unsubstantiated reviews or testimonials regarding the routes presented;
provides information, upon request, on the identity of the Organizing Partner and the actual conditions of the route, before the booking is confirmed;
avoids generic or unsubstantiated claims regarding the safety or quality of the services presented on the Site.

24. LINKS TO THIRD-PARTY SITES

The Site may contain links to websites operated by third parties (for example social networks, Organizing Partners). The Operator does not control and assumes no responsibility for the content, privacy policies or practices of these third-party sites. Accessing them is at the User's own risk.

25. AMENDMENT OF THE TERMS AND CONDITIONS

The Operator reserves the right to amend these Terms and Conditions at any time; amendments take effect from the date of publication on this page, with the date of the last update indicated, and do not apply to bookings already confirmed on that date. A booking is always governed by the text of the Terms in force at the time of its confirmation. Continued use of the Site after the publication of amendments constitutes acceptance thereof.

26. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by Romanian law, including Law no. 363/2007 and GEO no. 34/2014, both as subsequently amended. Consumers continue to benefit from the protection afforded by the mandatory consumer protection provisions of their state of habitual residence, where these are more favourable. Any dispute shall be settled amicably and, where this is not possible, shall fall under the jurisdiction of the Romanian courts.

27. CONTACT

For any questions regarding these Terms and Conditions, you can contact us at the e-mail address adventure@draupnir.ro and at the phone number 0746.271.311